Knowledge absorption, information, and management tactics play a vital role for organizations to pursue process improvement. In this work, we aim to support organizations in building a prototype business process improvement plan through an evidence-based approach to make the most of the available information and knowledge.

We exploit existing data that describe the business process’s execution to capture the governing process behaviors. By comparing the process’s execution across multiple business units, we assess the versatility of organizations and the pervasiveness of the process behaviors. Through a bipartite network, we suggest the concept of Operations Sophistication and deliver insights for the improvement prospects.

Our approach contributes by identifying the behaviors with the greatest potential in a rapid and evidence-based way, by indicating a prioritization customized per organization, and by highlighting the most secure change paths. To illustrate our approach, we applied it to a real-world case from Siemens AG, and we present the methodology and the results through that case study.

知识吸收、信息和管理策略对组织追求过程改进起着至关重要的作用。在这项工作中，我们的目标是支持组织通过基于证据的方法构建原型业务流程改进计划，以充分利用可用的信息和知识。

我们利用描述业务流程执行的现有数据来捕获管理流程行为。通过比较多个业务部门的流程执行情况，我们评估了组织的多功能性和流程行为的普遍性。通过双方网络，我们提出了运营复杂性的概念，并为改进前景提供了见解。

我们的方法通过以快速和基于证据的方式识别具有最大潜力的行为、指示每个组织定制的优先级以及突出最安全的变革路径来做出贡献。为了说明我们的方法，我们将其应用于 Siemens AG 的一个真实案例，并通过该案例研究展示了方法和结果。