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EXPRESS: Neither timeless, nor placeless: Control of food delivery gig work via place-based working time regimes
Human Relations ( IF 4.5 ) Pub Date : 2021-05-31 , DOI: 10.1177/00187267211025283
Heiner Heiland 1
Affiliation  

Working time regimes in platform labour are so far either ignored as a topic in research on gig work, or they are framed as an allocative instrument only. This paper argues that working time regimes instead have both a coordinating and controlling effect. Adopting the analytical framework of Labour Process Theory, the paper hence focuses on the interrelation of working time and control regimes. The empirical material presented stems from research on platform-based food courier work in Germany and is based on a mixed methods research design con-sisting of interviews, multi-sited ethnography and a survey. The findings show that platforms implement hybrid control regimes that are not only based on the sufficiently analysed algo-rithmic management, but also on complementary control through working time regimes: tem-poral control. Platforms organise intra-platform markets where workers compete for shifts by means of performance. Thus, platforms are able to ensure an efficient and simultaneously reliable use of an autonomous and spatially distributed workforce. Furthermore, it is shown that platform labour is not placeless, either. The effects of its control regime vary according to different local conditions. As a result, platforms cannot be analysed only as techno-cultural ecosystems, but also as local-specific socio-economic structures.



中文翻译:

EXPRESS:既不是永恒的,也不是无地点的:通过基于地点的工作时间制度来控制送餐工作

迄今为止,平台劳动中的工作时间制度要么作为零工工作研究的主题被忽略,要么仅被视为一种分配工具。本文认为,工作时间制度反而具有协调和控制作用。因此,本文采用劳动过程理论的分析框架,关注工作时间和控制制度的相互关系。所呈现的经验材料源于对德国基于平台的食品快递工作的研究,并基于由访谈、多地点人种学和调查组成的混合方法研究设计。研究结果表明,平台实施的混合控制制度不仅基于充分分析的算法管理,而且还基于通过工作时间制度的互补控制:时间控制。平台组织平台内市场,工人通过绩效竞争轮班。因此,平台能够确保高效且同时可靠地使用自主且空间分散的劳动力。此外,这表明平台劳动力也不是无处可去的。其控制制度的效果因当地条件不同而异。因此,平台不仅可以作为技术文化生态系统进行分析,还可以作为当地特定的社会经济结构进行分析。其控制制度的效果因当地条件不同而异。因此,平台不仅可以作为技术文化生态系统进行分析,还可以作为当地特定的社会经济结构进行分析。其控制制度的效果因当地条件不同而异。因此,平台不仅可以作为技术文化生态系统进行分析,还可以作为当地特定的社会经济结构进行分析。

更新日期:2021-05-31
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