E-commerce is a rapidly growing and evolving sector. The sector is however struggling with organising its last mile deliveries in order to meet the sustainability requirements, both economically and environmentally. Multiple studies have compared deliveries to collection points with deliveries to residential home addresses in sustainability terms. The variety in results indicates that these studies are bound to local parameters (such as regulations, drop densities, collection point networks). Consequently, their results cannot be generalised or transferred to other contexts. In this research, we compare deliveries to stores serving as collection points and homes for online ordered non-food products in Belgium. The solutions are simulated with agent-based transport model TRABAM. The results are evaluated based on their generated external costs and differentiated according to three area types: urban, urbanised and rural areas. Considering the case-specific density of the collection points, the results indicate that home deliveries are preferred in rural and urbanised areas when considering the sustainability impact solely. In urban areas, collection point deliveries are more sustainable.

乙- 商业是一个快速发展和发展的部门。然而，该行业正在努力组织其最后一英里的交付，以满足经济和环境的可持续性要求。多项研究在可持续性方面比较了送货到收集点和送货到住宅地址。结果的多样性表明这些研究与当地参数（例如法规、液滴密度、收集点网络）有关。因此，他们的结果不能推广或转移到其他上下文。在这项研究中，我们比较了比利时在线订购非食品产品作为收集点的商店和家庭的送货情况。这些解决方案使用基于代理的传输模型 TRABAM 进行模拟。结果根据其产生的外部成本进行评估，并根据三种区域类型进行区分：城市、城市化和农村地区。考虑到收集点的特定案例密度，结果表明，在仅考虑可持续性影响时，农村和城市地区更喜欢送货上门。在城市地区，收集点交付更具可持续性。