Purpose

This paper aims to explore the concept of resilience both through conceptual lenses and an applied relevance and importance to the tourism and hospitality industry in the context of identifying the most effective approaches to cope with the worldwide epidemic of COVID-19.

Design/methodology/approach

This conceptual paper is based on a comprehensive literature review and strategic interdisciplinary analysis as a basis for comprehensive policy recommendations.

Findings

This paper suggests five clusters of globally applicable measures and approaches aimed to enhance the resilience of the tourism and hospitality industry in the face of COVID-19 and more broadly in the face of other regional and global large-scale disasters: fostering adaptive and creative leadership; humility and cautious navigating through a deep uncertainty; flexibility in building on the unknown; enhancing social capital; and developing mutual respect and positive interconnectivity among the various stakeholders.

Originality/value

Through policy-driven applied conceptual analysis, this paper provides the various audiences in the travel and hospitality sector across the globe with an original, flexible and strategic approach to effectively respond to the multiple cascading effects of COVID-19.

中文翻译：

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为什么韧性很重要？在 COVID-19 的背景下对旅游业的全球影响

目的

本文旨在通过概念视角以及在确定应对全球 COVID-19 流行病的最有效方法的背景下对旅游和酒店业的应用相关性和重要性来探讨弹性的概念。

设计/方法/方法

这篇概念性论文基于全面的文献综述和战略性跨学科分析，作为综合政策建议的基础。

发现

本文提出了五组全球适用的措施和方法，旨在提高旅游和酒店业在面对 COVID-19 以及更广泛地面对其他区域和全球大规模灾害时的复原力：培养适应性和创造性的领导力; 在深深的不确定性中保持谦逊和谨慎；以未知为基础的灵活性；增强社会资本；并在各利益相关者之间发展相互尊重和积极的相互联系。

原创性/价值

通过政策驱动的应用概念分析，本文为全球旅游和酒店业的各种受众提供了一种新颖、灵活和战略性的方法，以有效应对 COVID-19 的多重连锁效应。