ABSTRACT

Valuation quality is a complex, multifaceted construct deeply embedded within curriculum and the standards documents of property valuation professional practice, yet explicit discussion of how the concept is currently understood and approached within the valuation process is lacking in literature. The aim of this study is to contribute to the interpretation of valuation quality by exploring how it is conceptualised from the perspective of valuers in practice. Drawing on 19 semi-structured, in-depth interviews, the study explores the experiences of practising valuers, active in the cities of Auckland and Wellington, New Zealand. The findings provide insights into four important quality indicators: professionalism; effective and customised communication; reporting accuracy; and compliance obligations, which accommodate the practical meaning of valuation quality and enable a nuanced understanding of the various behaviours or acts (e.g., production of readable report and telling a clear story of process) and objects (e.g., aesthetic, collaborations and standards) that firms and individuals create and rely on to produce quality in practice. These insights can provide the basis for a robust description of valuers’ expectation and the development of a framework for valuation quality to enhance valuer training and professional development. Future research should focused on how these quality indicators match up to the client’s expectations.

摘要

估值质量是一个复杂的、多方面的结构，深深植根于课程和财产估值专业实践的标准文件中，但目前缺乏有关在估值过程中如何理解和接近该概念的明确讨论的文献。本研究的目的是通过探索如何从估值师的角度对其进行概念化，从而为估值质量的解释做出贡献。该研究利用 19 次半结构化的深度访谈，探讨了活跃于新西兰奥克兰和惠灵顿市的执业估价师的经验。调查结果提供了对四个重要质量指标的见解：专业性；有效和定制的沟通；报告准确性；和合规义务，适应估值质量的实际含义，并能够对公司和个人创造的各种行为或行为（例如，制作可读的报告和讲述清晰的过程故事）和对象（例如，美学、合作和标准）进行细致入微的理解并依靠在实践中产生质量。这些见解可以为对估值师期望的有力描述和估值质量框架的开发提供基础，以加强估值师培训和专业发展。未来的研究应侧重于这些质量指标如何符合客户的期望。合作和标准），公司和个人创建并依赖于在实践中产生质量。这些见解可以为对估值师期望的稳健描述和估值质量框架的开发提供基础，以加强估值师培训和专业发展。未来的研究应侧重于这些质量指标如何符合客户的期望。合作和标准），公司和个人创建并依赖于在实践中产生质量。这些见解可以为对估值师期望的稳健描述和估值质量框架的开发提供基础，以加强估值师培训和专业发展。未来的研究应侧重于这些质量指标如何符合客户的期望。