This study aimed to understand the psychological process behind employees’ knowledge hiding (KH) behaviors in organizations. KH is an intentional act of concealing knowledge when it is requested by a colleague and can lead to counterproductive consequences for the organization. Therefore, this study synthesized previous studies (n = 88) on KH through a systematic literature review. We used the cognitive–motivational–relational (CMR) theory of emotion to create a framework for the studies’ findings. Based on the framework, the psychological process behind KH has two stages—personal goal generation and the knowledge-request event appraisal process, each of which contains its own CMR process. In the first stage, an individual’s internal and external attributes related to the organization shape their personal goals. In the second stage, an individual appraises the features of a knowledge-request event in terms of both their personal goal and the internal and external attributes that created the goal. If the knowledge request is appraised as harmful for the personal goal, emotion arises and leads to the manifestation of KH. This study contributes to the knowledge management literature as, to our knowledge, it is the first to propose a CMR theory-based framework to understand the overall psychological process behind KH.

中文翻译：

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组织中的知识隐藏背后的心理学

这项研究旨在了解组织中员工的知识隐藏（KH）行为背后的心理过程。KH是在同事要求时有意隐瞒知识的行为，可能会给组织造成适得其反的后果。因此，本研究综合前人研究（ñ= 88）通过系统的文献综述了解有关KH的信息。我们使用情绪的认知－动机－关系（CMR）理论为研究结果创建了一个框架。基于该框架，KH背后的心理过程分为两个阶段：个人目标生成和知识请求事件评估过程，每个阶段都包含自己的CMR过程。在第一阶段，个人与组织有关的内部和外部属性决定了他们的个人目标。在第二阶段，个人根据他们的个人目标以及创建目标的内部和外部属性来评估知识请求事件的特征。如果知识请求被评估为对个人目标有害，则会产生情绪并导致KH的表现。