The unprecedented scale and impact of the COVID-19 pandemic have required organizations to adapt all facets of their operations. The impact on the UK water sector extends beyond engineering and treatment processes, with social, economic and environmental consequences. Semi-structured interviews were conducted with executives from 10 UK water companies to investigate the organizational response to the pandemic, and how their response impacted operational delivery. The Safe and SuRe framework was used to structure interview questions and analysis. Emergent themes of changes to customer behaviour, changes to operational practices and industry collaboration were mapped onto the framework and a ripple effect map developed. Lessons learnt highlight a failure to adequately prepare for the scale of the threat, the success of sector-level collaboration and a need to embrace new ways of working.

中文翻译：

---

COVID-19 和英国水务部门：通过复原力框架探索组织应对措施


COVID-19 大流行的规模和影响前所未有，要求组织对其运营的各个方面进行调整。对英国水务部门的影响不仅限于工程和处理过程，还产生社会、经济和环境后果。对 10 家英国水务公司的高管进行了半结构化访谈，以调查组织对这一流行病的反应，以及他们的反应如何影响运营交付。 Safe 和 SuRe 框架用于构建面试问题和分析。客户行为变化、运营实践变化和行业协作等新兴主题被映射到该框架上，并开发了连锁反应图。汲取的经验教训凸显了未能为威胁的规模做好充分准备、部门级合作的成功以及采用新工作方式的必要性。