Abstract

Communication is at the heart of leadership and management. It is how we set expectations, provide feedback, and ensure that the work of the organizations we lead is in alignment with larger institutional or organizational priorities. Communication works at high levels through annual reports and goal setting, but it is also the backbone of day-to-day teamwork and conversation. During a crisis, particularly a prolonged one such as the COVID-19 pandemic, any breakdowns in communication will be magnified. When we are under stress, we tend to be more reactive than we would likely be during calmer times. Clear, calm, and regular communication is needed to assure staff that the boat will stay afloat in the storm.

Transparency and authenticity are key to effective communication. Authentic leadership embodies the empathy, transparency, and focus on the long term that are needed to endure the uncertainty of a global health and economic crisis. This article explores aspects of authentic leadership as they relate to employee engagement and trust.

摘要

沟通是领导和管理的核心。这是我们设定期望，提供反馈并确保我们领导的组织的工作与更大的机构或组织优先事项保持一致的方式。沟通通过年度报告和目标设定在高层进行，但它也是日常团队合作和对话的基础。在危机中，尤其是在诸如COVID-19大流行这样的长期危机中，任何通讯中断都将被放大。当我们承受压力时，我们倾向于比在平静时期更容易反应。需要清晰，平静和定期的沟通，以确保工作人员在暴风雨中船只将保持漂浮状态。

透明度和真实性是有效沟通的关键。真正的领导体现了同情心，透明度和对长期承受的关注，这是忍受全球健康和经济危机的不确定性所必需的。本文探讨了真正的领导力与员工敬业度和信任有关的各个方面。