In face-to-face group counseling, active client participation contributes to the counseling agenda by a variety of social processes, but little is known about how video mediation shapes client participation. In this article, we use conversation analysis to investigate how transmission delay affects client participation in video-mediated group counseling through shaping the resolution of overlapping talk. Data are video recordings from three video-mediated group health counseling sessions recorded simultaneously in the two participating locations. The delay changes the timing of the overlapping turns and pauses at each end of the mediated counseling, making it difficult to interpret who should take the turn after the overlap. This may pose obstacles to client participation. While mediated counseling services can increase access to services and thus improve client participation at a macro level, transmission delay can pose threats to active client participation at the micro level of interaction.

在面对面的团体咨询中，积极的客户参与通过各种社会过程促进了咨询议程，但对视频调解如何塑造客户参与知之甚少。在本文中，我们使用对话分析来研究传输延迟如何通过塑造重叠对话的解决方案来影响客户参与以视频为中介的团体咨询。数据是在两个参与地点同时录制的来自三个以视频为媒介的团体健康咨询会议的视频记录。延迟改变了重叠轮流的时间，并在中介咨询的每一端暂停，使得很难解释重叠后谁应该轮流。这可能会给客户参与带来障碍。