To effectively reduce cost of e-government construction, operation and maintenance, and solve problems of using different standards, redundant construction, and decentralized resources in e-government construction, most local governments adopt cloud services to achieve non-confidential electronics under the guidance of national policies. However, how to improve the user satisfaction of e-government cloud services has become a pressing issue faced by government cloud authorities. Based on the literature review, the current research constructs a hypothetical model of influencing factors of the user satisfaction of e-government cloud services. It summarizes the factors into service quality, service price, and service trust. Taking the e-government cloud services in Weifang, Shandong, as a research object, this paper conducts an empirical study based on a survey. The results show that service quality and service trust positively affect the user satisfaction of e-government cloud services. However, service price dampens the user satisfaction of e-government cloud services. More importantly, service price partially mediates the relation between service quality and user satisfaction of e-government cloud services. The results guide for the e-government cloud authorities to improve user satisfaction, and inspire the marketing of e-government cloud services.

为了有效降低电子政务建设，运营和维护的成本，解决电子政务建设中使用不同标准，重复建设，资源分散的问题，大多数地方政府在云服务的指导下采用云服务来实现非机密电子化。国家政策。然而，如何提高电子政务云服务的用户满意度已成为政府云当局面临的紧迫问题。在文献综述的基础上，本研究构建了一个影响电子政务云服务用户满意度影响因素的假设模型。它总结了影响服务质量，服务价格和服务信任度的因素。以山东潍坊的电子政务云服务为研究对象，本文在调查的基础上进行了实证研究。结果表明，服务质量和服务信任度对电子政务云服务的用户满意度产生积极影响。但是，服务价格降低了电子政务云服务的用户满意度。更重要的是，服务价格部分地调节了电子政务云服务的服务质量与用户满意度之间的关系。该结果指南为电子政务云当局提高了用户满意度，并激发了电子政务云服务的营销。服务价格部分地调节了电子政务云服务的服务质量和用户满意度之间的关系。该结果指南为电子政务云当局提高了用户满意度，并激发了电子政务云服务的营销。服务价格部分地调节了电子政务云服务的服务质量和用户满意度之间的关系。该结果指南为电子政务云当局提高了用户满意度，并激发了电子政务云服务的营销。