Purpose

The purpose of this study is to highlight the importance of intercultural communication competence (ICC) of international students living in Malaysia. This study considered the culture-general factors of integrated model of ICC (IMICC) established from the West with an addition of empathy and further addressed these influencers on the international students from a Malaysian university. It is proposed that empathy, sensation seeking, ethnocentrism, attitude and motivation have a direct influence on ICC.

Design/methodology/approach

A quantitative research methodology was considered to address the relationship between the variables of this study. Data were collected through a survey by visiting different parts of the university campus. A total of 388 international students took part in the study voluntarily. Data were analysed using statistical package for social sciences (SPSS) and structural equation modeling-analysis of a moment structures (SEM-AMOS).

Findings

The findings revealed that empathy, sensation seeking and attitude are the antecedents of ICC. However, ethnocentrism and motivation do not influence ICC significantly.

Originality/value

Through the findings of this study, a series of training sessions can be conducted by Malaysia (host country training) and sender countries (home country training) to educate international students regarding ICC. Furthermore, ministry of higher education (MoHE) Malaysia and higher education institutes (HEIs) can improve their infrastructure and services in terms of hosting and accommodating more international students by considering the findings of this study. These approaches could help international students to adjust in a new cultural setting of Malaysia.

中文翻译：

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马来西亚某高校留学生跨文化交际能力影响因素调查

目的

这项研究的目的是强调在马来西亚生活的国际学生的跨文化交际能力（ICC）的重要性。本研究考虑了从西方建立的综合模型（IMICC）的文化一般因素，并增加了同理心，并进一步探讨了这些因素对马来西亚大学国际学生的影响。提出移情、感觉寻求、民族中心主义、态度和动机对ICC有直接影响。

设计/方法/方法

考虑使用定量研究方法来解决本研究变量之间的关系。数据是通过访问大学校园的不同部分进行的一项调查收集的。共有388名国际学生自愿参加了学习。使用社会科学统计软件包 (SPSS) 和矩结构的结构方程建模分析 (SEM-AMOS) 分析数据。

发现

研究结果表明，同理心、感觉寻求和态度是ICC的前因。然而，民族中心主义和动机并没有显着影响ICC。

原创性/价值

通过这项研究的结果，马来西亚（东道国培训）和发送国（母国培训）可以开展一系列培训课程，以教育国际学生有关 ICC 的知识。此外，马来西亚高等教育部（MoHE）和高等教育机构（HEIs）可以通过考虑这项研究的结果来改善他们在接待和容纳更多国际学生方面的基础设施和服务。这些方法可以帮助国际学生适应马来西亚新的文化环境。