Purpose

The purpose of this paper is to understand citizens' perceptions of smartphone-based city management apps and to identify facilitators and barriers that influence app adoption and use. An aim is to identify how current technology adoption theories might be expanded and enriched for studying citizen adoption of city apps in the US.

Design/methodology/approach

This paper presents a qualitative exploratory case study of citizen perceptions of city management apps in Tallahassee, a top-ranked digital city in the southeastern United States. The authors derive empirical data from focus group discussions with citizens using thematic analysis.

Findings

Overall, the findings suggest that city management apps are primarily perceived and used by citizens as handy and efficient tools for the provision of information and public services. The findings suggest that current technology adoption and use models applied to citizen adoption of m-government may benefit by being expanded for the US context.

Originality/value

This paper highlights what factors of m-government technology are effective, useful or inhibiting in citizens' lives from the perspective of a group of citizens in the southeastern US. Implications that might be learned for researchers and practitioners are discussed.

中文翻译：

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市民对使用城市管理应用程序的看法、动机和障碍：焦点小组方法

目的

本文的目的是了解公民对基于智能手机的城市管理应用程序的看法，并确定影响应用程序采用和使用的促进因素和障碍。目的是确定如何扩展和丰富当前的技术采用理论，以研究美国公民对城市应用程序的采用。

设计/方法/方法

本文介绍了美国东南部排名靠前的数字城市塔拉哈西的公民对城市管理应用程序的看法的定性探索性案例研究。作者使用专题分析从与公民的焦点小组讨论中获得经验数据。

发现

总体而言，调查结果表明，城市管理应用程序主要被市民视为提供信息和公共服务的便捷高效工具。研究结果表明，适用于公民采用移动政府的当前技术采用和使用模型可能会因在美国环境中的扩展而受益。

原创性/价值

本文从美国东南部的一群公民的角度，重点介绍移动政府技术的哪些因素对公民的生活是有效的、有用的或抑制的。讨论了研究人员和从业人员可能学到的含义。