IMPACT

Public service ecosystems are an increasingly influential concept in public administration and management theory. This article explores their implications for public service management practice. It offers a framework for public service managers to understand how the concept can impact upon their practice. It emphasises the need for practitioners to be able to work across the three levels of the ecosystem identified and how they might most effectively impact upon these levels.

ABSTRACT

This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Appreciate–Engage–Facilitate’) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.

中文翻译：

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新发展：“欣赏-参与-促进”——公共管理者在公共服务生态系统价值创造中的作用

影响

公共服务生态系统是公共行政和管理理论中一个越来越有影响力的概念。本文探讨了它们对公共服务管理实践的影响。它为公共服务经理提供了一个框架，以了解该概念如何影响他们的实践。它强调从业者需要能够在所确定的生态系统的三个层次上工作，以及他们如何最有效地影响这些层次。

抽象的

本文主张将“公共服务生态系统”作为一个组织框架，通过它来了解公共服务提供中制度、服务和个人层面的相互作用和整合。它提供了一种启发式方法（“欣赏-参与-促进”），通过它可以理解和支持公共管理者在此类生态系统各个层面的价值创造中的作用。