An efficient organization, management, and execution of tasks are central for the successful functioning of any organization. This topic was on the research agenda already in the early 1950s and keeps attracting the scientific community's attention today. Continuous advances and penetration of technologies in organizations are expected to increase task variety and complexity. This creates a constant demand for new methods to analyze, measure, manage, and execute tasks. In this study, we extract relevant task content aspects from textual task descriptions and build a task content model as a basis for the development of various decision-support solutions for process workers and managers. Using the Theory of Situation Awareness, we specify a method for analyzing and measuring the content of tasks and illustrate it by an industry example of ITIL IT ticket processing. We refer to the Strategic Alignment Model while discussing the implications for task management and execution research and practice.

高效的组织，管理和任务执行对于任何组织的成功运作至关重要。这个话题早在1950年代就已经出现在研究议程中，并且一直吸引着当今科学界的关注。预计组织中技术的不断进步和渗透将增加任务的多样性和复杂性。这对分析，测量，管理和执行任务的新方法产生了持续的需求。在这项研究中，我们从文本任务描述中提取了相关的任务内容方面，并建立了任务内容模型，作为为流程工作者和管理者开发各种决策支持解决方案的基础。利用情境意识理论，我们指定一种分析和衡量任务内容的方法，并通过ITIL IT票证处理的行业示例进行说明。在讨论任务管理以及执行研究和实践的含义时，我们将参考战略调整模型。