In the 21st century, academic libraries continue their transition from warehouses of information to laboratories of knowledge creation. This case study examines the disconnect between the assessment by academic library users of what library resources and services are important and their lack of use of those resources and services. Focus group interviews with selected target populations explore differences based on level of study and discipline. The key finding is the importance of the library as place and what resources and services contribute to a library's sense of place.

中文翻译：

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图书馆作为地方：了解与用户期望相矛盾的地方

在21世纪，高校图书馆继续从信息仓库过渡到知识创造实验室。本案例研究探讨了大学图书馆用户评估哪些图书馆资源和服务很重要以及他们对这些资源和服务的缺乏使用之间的脱节。焦点小组对选定目标人群的访谈根据学习水平和纪律来探讨差异。主要发现是图书馆作为场所的重要性，以及哪些资源和服务有助于图书馆的场所感。