Abstract

The study focused on exploring the challenges being faced by social service workers in dealing with involuntary clients. This study is qualitative in nature and in-depth semi-structured interviews were used as a tool for data collection. The data was collected from 21 social service workers residing in Abu Dhabi, Al Ain, and Al Gharbia. Moreover, a purposive sampling technique was deployed and the Thematic Content Analysis technique was used to analyse the results. The qualitative interviews explored various challenges being faced by the involuntary clients. The most prominent ones are the client’s anger, frustration, reluctance, lack of confidence, discipline, and motivation. All of these factors pose huge challenges for social workers because they lead involuntary clients to a situation of poor communication with social workers. This study has created a new body of knowledge that can be used in the Middle East and the Western parts of the world. From the academic perspective, this study is value addition in the literature of social service workers. From the practitioner perspective, this study provides an opportunity to work on such challenges while developing effective strategies to counter them.

摘要

该研究的重点是探索社会服务工作者在与非自愿客户打交道时面临的挑战。这项研究本质上是定性的，深度半结构式访谈被用作数据收集的工具。该数据是从居住在阿布扎比，艾因和加尔比亚的21名社会服务工作者收集的。此外，采用了有目的的抽样技术，并使用了主题内容分析技术来分析结果。定性访谈探讨了非自愿客户所面临的各种挑战。最突出的是客户的愤怒，沮丧，不情愿，缺乏自信，纪律和动力。所有这些因素对社会工作者构成了巨大的挑战，因为它们导致非自愿的客户与社会工作者的沟通不良。这项研究创造了一种可以在中东和世界西部使用的新知识体系。从学术角度来看，这项研究是社会服务工作者文献中的增值。从从业者的角度来看，本研究提供了应对此类挑战的机会，同时制定了应对这些挑战的有效策略。