ABSTRACT

Organizations are using crowdsourcing systems to collect innovative ideas from their employees harnessing their insights of companies’ products, processes, customers, and competitors. While crowd workers in third-party crowdsourcing systems are a diverse and multifaceted population with a range of motives and experience, and yet few researchers have grappled with the facilitators of the employees’ behavior comprising the creative application of their knowledge using enterprise crowdsourcing systems (ECSs). This study develops a theoretical framework to identify ECS's role and to provide the way how ECSs are related to creative behavior via knowledge sharing. The results reveal that ECS increases knowledge sharing and fully or partially effective ECS use through knowledge sharing. This could make knowledge sharing a critical factor to facilitate employees’ creative work by way of an intermediary. The findings of this study can help organization refine their ECS and creative initiatives.

摘要

组织正在使用众包系统从员工那里收集创新想法，利用他们对公司产品、流程、客户和竞争对手的洞察力。虽然第三方众包系统中的众包工作者是一个多元化和多方面的群体，具有一系列动机和经验，但很少有研究人员努力解决员工行为的促进因素，包括使用企业众包系统 (ECSs) 创造性地应用他们的知识）。本研究开发了一个理论框架来识别 ECS 的作用，并提供 ECS 如何通过知识共享与创造性行为相关的方式。结果表明，ECS 通过知识共享增加了知识共享和完全或部分有效的 ECS 使用。这可以使知识共享成为通过中介促进员工创造性工作的关键因素。这项研究的结果可以帮助组织改进他们的 ECS 和创造性计划。