Purpose

In smart cities pervasive systems are deployed by enterprises and stakeholders in municipalities to provide digital services to citizens. But cities are faced with the challenge of achieving system pluggability, mainly service integration due to numerous actors and systems needed for smart urban transformation. Hence, there is need to employ a comprehensive and holistic approach to help achieve service integration of pervasive platforms. Therefore, this study presents an Enterprise Architecture Framework (EAF) to support smart urban transformation.

Design/methodology/approach

In this study the design science research methodology is adopted based on a multi-case studies of two organizations and data is collected using semi-structured interview from an organizations and municipality in Norway to validate how service integration can be achieved by the developed EAF to address pluggability challenges faced in urban environment.

Findings

Findings suggest that the presented EAF provides the structure to manage changes and maintain urban transformation and aims to align the business with the underlying information systems from the perspective of the stakeholders. Additionally, findings from the case studies modelled in ArchiMate language depict how service integration of different pervasive platforms provide digital services for smart urban transformation.

Research limitations/implications

This research only employed semi-structured interviews to validate service integration of digital platforms, other identified dimensions of pluggability were not fully addressed in this study.

Practical implications

Findings from the case studies provides insights on how pervasive platforms can be integrated to achieve a pluggable digital service from different stakeholders and data sources in practice. The developed EAF presented in this study provide a model that supports collection and exchange of data from different data sources in smart urban environment to enable the provision and consumption of digital services.

Social implications

The developed EAF aids system pluggability of actors and systems in providing digital service such as smart urban transformation that contributes to sustainable use of electric mobility in cities.

Originality/value

As cities increasingly deploy pervasive platforms to support urban innovation, researchers are seeking to explore how these platforms shape urban transformation. Presently, prior studies do not offer important insights into pervasive platform management from urban perspective. Against this backdrop, this study employs the information systems perspective of digital platforms literature roots in software development and physical product development to depict how the EAF can be employed to describe specific cases that integrate different pervasive platforms deployed by different stakeholders communicating to co-create collective digital services to citizens.

中文翻译：

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使用企业架构框架为智能城市转型的普遍平台和数字服务建模

目的

在智慧城市中，企业和市政当局的利益相关者部署了普及系统，为市民提供数字服务。但城市面临着实现系统可插拔的挑战，主要是由于智慧城市转型所需的众多参与者和系统而导致的服务集成。因此，需要采用全面和整体的方法来帮助实现普适平台的服务集成。因此，本研究提出了一个企业架构框架（EAF）来支持智慧城市转型。

设计/方法/方法

在本研究中，基于两个组织的多案例研究采用了设计科学研究方法，并使用来自挪威的一个组织和市政当局的半结构化访谈收集数据，以验证开发的 EAF 如何实现服务集成以解决城市环境中面临的可插拔性挑战。

发现

调查结果表明，所提出的 EAF 提供了管理变化和维持城市转型的结构，旨在从利益相关者的角度将业务与基础信息系统保持一致。此外，以 ArchiMate 语言建模的案例研究的结果描述了不同普及平台的服务集成如何为智慧城市转型提供数字服务。

研究限制/影响

本研究仅采用半结构化访谈来验证数字平台的服务集成，本研究未完全解决其他已确定的可插拔性维度。

实际影响

案例研究的结果提供了有关如何集成普适平台以在实践中实现来自不同利益相关者和数据源的可插拔数字服务的见解。本研究中提出的开发的 EAF 提供了一个模型，该模型支持从智能城市环境中的不同数据源收集和交换数据，以实现数字服务的提供和消费。

社会影响

开发的 EAF 有助于参与者和系统的系统可插拔性，以提供数字服务，例如有助于城市中可持续使用电动汽车的智能城市转型。

原创性/价值

随着城市越来越多地部署无处不在的平台来支持城市创新，研究人员正在寻求探索这些平台如何塑造城市转型。目前，先前的研究没有从城市的角度对普遍的平台管理提供重要的见解。在此背景下，本研究采用软件开发和物理产品开发中数字平台文献的信息系统视角来描述如何使用 EAF 来描述特定案例，这些案例集成了不同利益相关者部署的不同普遍平台，以进行交流以共同创建集体为公民提供数字服务。