ABSTRACT

This paper is primarily concerned with how managerial and technological innovations interact, and their relationship with firm performance. Parallels between managerial innovations and investments in intangibles are highlighted. Using an existing data set relating to 1497 UK enterprises in 2009 with an emphasis upon the service sector, it is shown that firms both source and use managerial and technological innovations and different types thereof simultaneously, suggesting widespread complementarities. Factor analysis is used to generate combined indicators of firms’ overall efforts in both sourcing and using different innovations and enables their allocation to clusters. The most active sourcing and using clusters are the smallest, whilst the least active are the largest. Firm characteristics differ across both sourcing and using clusters in expected ways. Further, (i) there is a positive relationship between corporate performance and the intensity of both sourcing and using innovations, and (ii) firms undertaking technological (managerial) innovation experience greater improvement in sales growth if they also undertake managerial (technological) innovation. The findings indicate that reliance upon either managerial or technological indicators of innovation alone could be misleading in terms of both measuring the extent of innovation and the impacts of different types of innovation upon firm performance.

摘要

本文主要关注管理创新和技术创新如何相互作用，以及它们与公司绩效的关系。强调了管理创新与无形资产投资之间的相似之处。使用与 2009 年 1497 家英国企业相关的现有数据集，重点放在服务部门，结果表明，公司同时采购和使用管理和技术创新以及不同类型的创新，表明广泛的互补性。因素分析用于生成公司在采购和使用不同创新方面的总体努力的综合指标，并使它们能够分配到集群。最活跃的采购和使用集群是最小的，而最不活跃的是最大的。以预期方式采购和使用集群的公司特征各不相同。此外，(i) 企业绩效与采购和使用创新的强度之间存在正相关关系，以及 (ii) 进行技术（管理）创新的公司如果也进行管理（技术）创新，则销售增长会得到更大的改善。研究结果表明，就衡量创新的程度和不同类型的创新对公司绩效的影响而言，仅依赖管理或技术创新指标可能会产生误导。(ii) 进行技术（管理）创新的公司如果也进行管理（技术）创新，则销售增长会得到更大的改善。研究结果表明，就衡量创新的程度和不同类型的创新对公司绩效的影响而言，仅依赖管理或技术创新指标可能会产生误导。(ii) 进行技术（管理）创新的公司如果也进行管理（技术）创新，则销售增长会得到更大的改善。研究结果表明，就衡量创新的程度和不同类型的创新对公司绩效的影响而言，仅依赖管理或技术创新指标可能会产生误导。