Patient satisfaction has implications for resource distribution across primary, secondary, and tertiary care, as well as accessibility of quality services and equity of service delivery. This study assessed outpatient satisfaction with health services and explored the determinants at the individual and contextual levels in Vietnam. Data on 4372 outpatients were extracted from the Vietnam Health Facility Assessment survey 2015. Three levels of logistic regression were applied to examine the association between outpatient satisfaction and three types of explanatory variables. Outpatients satisfied with their community health center or district hospital accounted for relatively high proportions (85% and 73%, respectively). Patients’ age, occupation, and individual characteristics were significant predictors of patient satisfaction, whereas provincial level factors were not significantly associated with the dependent variable. When individual-level characteristics were controlled, outpatients who had a longer waiting time for health services were less likely to report being satisfied. Interventions for improving outpatient satisfaction should pay attention to simplifying the health procedure at health facilities to reduce patients’ waiting time and increase their examining time.

患者的满意度对跨一级，二级和三级护理的资源分配，优质服务的可及性和服务提供的公平性具有影响。这项研究评估了门诊对医疗服务的满意度，并探讨了越南个人和背景层面的决定因素。从2015年越南卫生设施评估调查中提取了4372名门诊病人的数据。采用了三个逻辑回归分析来检验门诊病人满意度与三种类型的解释变量之间的关联。对社区卫生中心或地区医院感到满意的门诊病人所占比例相对较高（分别为85％和73％）。患者的年龄，职业和个人特征是患者满意度的重要预测指标，而省级因素与因变量没有显着相关。如果控制了个人水平的特征，则等待医疗服务时间较长的门诊患者就不太可能报告满意。改善门诊患者满意度的干预措施应注意简化医疗机构的医疗程序，以减少患者的等待时间并增加他们的检查时间。