Background: People bereaved by suicide often face isolation, complicated grief, and increased suicide risk. Aims: We aimed to explore how live-chat can support survivors in their bereavement process. Method: A thematic analysis was carried out on 30 live-chat conversations through the software ATLAS.ti8. Transcripts were retrieved from a major Italian association providing online support. The users had different ages (18-60 years), degrees of kinship with the deceased (blood-related and not), and time distance from the loss (between 48 hr and 10 years). Results: Five themes were identified: meaning-making, reactions to the loss, resources, needs, and interactions with the operator. Survivors used the live-chat as a safe space in which to disclose nonsocially desirable details and to make sense of suicide through the reconstruction of events and the deceased's motivations. Given the limited social resources and the dissatisfaction with the available formal support, users resorted to justification, rationalization, or faith and found support and reassurance in the live chats. Limitations: Some conversations were fragmented and lacked detailed information on the users. Conclusion: Because of their anonymity and accessibility, live-chats represent a valid first-line form of support, from which survivors may obtain useful information and start a meaning-making process.

中文翻译：

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为因自杀而失去亲人的人提供实时聊天支持。

背景：因自杀而失去亲人的人经常面临孤立、复杂的悲痛和增加的自杀风险。目的：我们旨在探索实时聊天如何支持幸存者的丧亲过程。方法：通过软件ATLAS.ti8对30个实时聊天对话进行主题分析。成绩单是从一个提供在线支持的主要意大利协会中检索到的。用户有不同的年龄（18-60 岁）、与死者的亲缘关系（与血缘相关的和非血缘相关的）以及离死者的时间距离（48 小时到 10 年之间）。结果：确定了五个主题：意义构建、对损失的反应、资源、需求以及与运营商的互动。幸存者将实时聊天用作一个安全的空间，在其中披露非社会需要的细节，并通过重建事件和死者的动机来理解自杀的意义。鉴于社会资源有限以及对可用的正式支持不满意，用户诉诸辩解、合理化或信仰，并在实时聊天中找到支持和保证。局限性：一些对话是零散的，缺乏关于用户的详细信息。结论：由于其匿名性和可访问性，实时聊天代表了一种有效的第一线支持形式，幸存者可以从中获得有用的信息并开始意义构建过程。合理化，或信仰，并在实时聊天中找到支持和保证。局限性：一些对话是零散的，缺乏关于用户的详细信息。结论：由于其匿名性和可访问性，实时聊天代表了一种有效的第一线支持形式，幸存者可以从中获得有用的信息并开始意义构建过程。合理化，或信仰，并在实时聊天中找到支持和保证。局限性：一些对话是零散的，缺乏关于用户的详细信息。结论：由于其匿名性和可访问性，实时聊天代表了一种有效的第一线支持形式，幸存者可以从中获得有用的信息并开始意义构建过程。