Purpose

The purpose of this study is to understand the impact of techno-overload and techno-invasion on work and family. Specifically, we focus on intention to turnover in the work domain, work-family conflict in the work-family domain, and family burnout in the family domain. Furthermore, this study examines the moderating role of entitlement, a personality variable, in this process.

Design/methodology/approach

Using a sample of 253 people who were using technology to complete their work over two time periods, the relationships were examined using hierarchical moderated regression analysis.

Findings

The results revealed that both techno-overload and techno-invasion were significantly related to greater turnover intentions, higher work-family conflict, and greater family burnout. In addition, entitlement played a moderating role such that those who were higher in entitlement had stronger techno-overload-outcome and technostress invasion-outcome relationships.

Practical implications

These findings may provide managers key insights to help manage employees, especially those with an inflated sense of entitlement, to mitigate the serious negative outcomes associated with techno-overload and techno-invasion. In particular, both techno- overload and techno-invasion had minimal impact on negative outcomes when employee entitlement was lower. However, when employee entitlement was higher, techno-overload and techno-invasion had considerable negative effects.

Originality/value

Due to the ubiquitous nature of information-communication technology (ICT) in organizations today, individuals often experience techno-overload and techno-invasion. This research utilized conservation of resources theory to examine these relationships. This study established the relationships of both techno-overload and techno-invasion with key organizational and family outcomes and points to the critical role of the personality variable, entitlement, in this process. The results provide theoretical and practical advancement in the role of technology with people in organizations today.

中文翻译：

---

技术压力和有资格的员工：对工作和家庭的影响

目的

这项研究的目的是了解技术超载和技术入侵对工作和家庭的影响。具体来说，我们专注于工作领域中人员流动​​的意图，工作家庭领域中的工作家庭冲突以及家庭领域中的家庭倦怠。此外，本研究考察了在这个过程中，人格变量-权利的调节作用。

设计/方法/方法

使用253名使用技术在两个时间段内完成工作的人员的样本，使用分层适度回归分析检查了这种关系。

发现

结果表明，技术超负荷和技术入侵都与更大的离职意图，更高的工作家庭冲突和更大的家庭倦怠密切相关。此外，应享权利起到了调节作用，使得应享权利较高的人具有更强的技术超负荷结果和技术压力侵害结果关系。

实际影响

这些发现可以为管理人员提供重要见解，以帮助他们管理员工，尤其是那些享有应有的权利的员工，以减轻与技术超负荷和技术入侵相关的严重负面后果。特别是，当员工应享权利较低时，技术超负荷和技术入侵对负面结果的影响都很小。但是，当员工应享权利更高时，技术超载和技术入侵会产生相当大的负面影响。

创意/价值

由于当今组织中信息通信技术（ICT）的普遍性，个人经常会遇到技术超载和技术入侵。这项研究利用资源节约理论来检验这些关系。这项研究建立了技术超负荷和技术入侵与关键的组织和家庭成果之间的关系，并指出了在此过程中人格变量，应享权利的关键作用。结果为当今组织中的人员提供了技术作用的理论和实践进展。