Abstract

The increasing presence of humanoid robot adoption has generated a change in explorative and exploitative routines. If the explorative routines provoke creativity and critical thinking which are delivered by humans, exploitative routines induce repetitive actions and mimic activities which are executed by humanoids. This has raised the need for a better balance between both routines involving an ambidextrous dynamic process. Here, product innovations play a relevant role in enhancing such balance and labour productivity. If, from the conceptual standpoint, this phenomenon has already been explored, there is still the need to empirically analyse it. We thus offer a meso-analysis of twenty-four countries located in Europe through the lens of the Service Robot Deployment (SRD) Model and the conceptual lens of organizational ambidexterity. By a regression methodology, the results show that humanoid robot adoption is still not affecting labour productivity which, by contrast, is positively and significantly connected with both radically new and marginally modified/unchanged production of innovative routines.

Our original contribution, which falls in the field of Human Resources Management and Artificial Intelligence, is that humanoids are not directly impacting labour productivity but indirectly through the generation of both new and marginally modified (or unchanged) routines. This situation persuades senior leaders to achieve a balance between exploitative and explorative product innovation routines.

Supplemental data for this article is available online at https://doi.org/10.1080/09585192.2021.1897643 .

摘要

越来越多的人形机器人采用已经产生了探索性和剥削性惯例的变化。如果探索性惯例激发了人类提供的创造力和批判性思维，那么剥削性惯例会引发重复性动作并模仿类人生物执行的活动。这提出了在涉及灵巧的动态过程的两个例程之间更好地平衡的需要。在这里，产品创新在提高这种平衡和劳动生产率方面发挥着重要作用。如果从概念的角度来看，这种现象已经被探索过了，那么仍然需要对其进行实证分析。因此，我们通过服务机器人部署 (SRD) 模型的镜头和组织二元性的概念镜头对位于欧洲的 24 个国家进行了中观分析。

我们在人力资源管理和人工智能领域的最初贡献是，类人机器人不会直接影响劳动生产率，而是通过生成新的和略微修改（或未更改）的例程来间接影响。这种情况说服高层领导在剥削性和探索性产品创新程序之间取得平衡。

本文的补充数据可在 https://doi.org/10.1080/09585192.2021.1897643 在线获取。