Refugees and migrants (Persons of Concern, PoC) may reside in temporary sites. In the context of site management, protection refers also to preventing or mitigating mental health problems and psychosocial distress, as well as tensions, in order to ensure the well-being including psychosocial well-being of PoC. Besides overcrowding and problems in meeting basic needs, social factors could also affect the well-being and distress of PoC. This paper investigates the influence of site management response in diverse operational sectors on distress and negative emotions of PoC. Therefore, it also aims to assist in providing a tool for measuring the performance of humanitarian response in terms of PoC psychological and social costs. The proposed methodology is based on Fuzzy Cognitive Maps (FCM) and uses a psychological model of emotion in order to forecast emotions of PoC. The FCM concepts include site management indicators as well as past PoC stressors and the output concepts represent the forecasted emotions. The proposed methodology has been applied to a case study of PoC sites in Greece based on historical UNHCR data.

难民和移民（关注的人，PoC）可能居住在临时场所。在现场管理中，保护还指预防或减轻心理健康问题和心理困扰，以及紧张局势，以确保包括PoC在内的福祉，包括心理社会福祉。除了人满为患和满足基本需求方面的问题外，社会因素还可能影响PoC的福祉和困境。本文调查了不同运营部门中站点管理响应对PoC的困扰和负面情绪的影响。因此，它还旨在协助提供一种工具，以基于PoC的心理和社会成本来衡量人道主义响应的表现。所提出的方法基于模糊认知图（FCM），并使用情绪的心理模型来预测PoC的情绪。FCM概念包括站点管理指标以及过去的PoC压力源，输出概念表示预测的情绪。根据难民署的历史数据，所提出的方法已应用于希腊PoC站点的案例研究。