ABSTRACT

Contact tracing is a key public health intervention during the coronavirus pandemic. While government contact tracing apps (e.g., COVIDSafe) may enforce personal information protection, privacy concerns remain among citizens. To date, few studies have investigated the adoption of contact tracing technology and corresponding citizen information privacy concerns. To address this gap, we propose a research model to explore the impact of individual privacy concerns, trust, and risk perceptions on citizen’s willingness to download a federal contact tracing app. To test the model, we administer a survey to Australian citizens to assess their perceptions of the government’s “COVIDSafe” app. The results of this study indicate that relative advantage, compatibility and trusting beliefs increase adoption intentions. The study provides recommendations for governments tackling COVID-19 and guidance for contact tracing strategies in preparation for future pandemics.

摘要

接触者追踪是冠状病毒大流行期间的一项重要公共卫生干预措施。虽然政府联系人追踪应用程序（例如 COVIDSafe）可能会强制执行个人信息保护，但公民仍然存在隐私问题。迄今为止，很少有研究调查接触者追踪技术的采用和相应的公民信息隐私问题。为了弥补这一差距，我们提出了一个研究模型来探索个人隐私问题、信任和风险认知对公民下载联邦联系人追踪应用程序意愿的影响。为了测试该模型，我们对澳大利亚公民进行了一项调查，以评估他们对政府“COVIDSafe”应用程序的看法。这项研究的结果表明，相对优势、兼容性和信任信念会增加采用意愿。