Purpose

The purpose of this paper is to conceptualise and develop a scale for measuring employees’ perception on the sustainability of service organisations. With several companies adopting sustainability initiatives, it is prudent to measure the sustainability performance of those companies. Given the multidisciplinary nature of the sustainability measures and its associated challenges, this paper attempts to develop a scale to measure employees’ perception of sustainability of an organisation.

Design/methodology/approach

A structured questionnaire was developed and 977 samples were collected based on snowball sampling method. For scale development, this study randomised 586 samples to conduct exploratory factor analysis (EFA) and used the remaining samples for validation using confirmatory factor analysis (CFA).

Findings

The existing literature on sustainability focusses on three dimensions, namely, economic, social and environmental sustainability measures. This paper explored the similarities of the three dimensions to serve as critical determinants for measuring employees’ perception of sustainability with the collected data from service industries. The EFA revealed that there were six factors for organisational sustainability with 26 questionnaire items. The six factors are as follows: environment management, employee-related sustainability, public related sustainability, financial sustainability, pollution control measures and governance sustainability. The identified factors were tested using CFA and the results are discussed.

Research limitations/implications

This paper will be beneficial for the academicians in sustainability and the policy-makers as it provides a scale to measure employees’ perception on the sustainability of an organisation. This paper adds value to the research by providing a six-factor measurement model for organizational sustainability of selected service industries.

Practical implications

The paper is highly beneficial to the organisations to measure employees’ perception on sustainability and ascertain their position in supporting the holistic development of environment and society, thereby improving the goodwill and reputation of the organisation.

Originality/value

This paper provides insights about measuring employees’ perception on organizational sustainability. A six-factor measurement model has been proposed for organisational sustainability.

中文翻译：

---

组织可持续性量表——衡量员工对组织可持续性的看法

目的

本文的目的是概念化和开发一个衡量员工对服务组织可持续性的看法的量表。随着多家公司采用可持续发展计划，衡量这些公司的可持续发展绩效是谨慎的做法。鉴于可持续性措施的多学科性质及其相关挑战，本文试图开发一个量表来衡量员工对组织可持续性的看法。

设计/方法/方法

编制了结构化问卷，采用滚雪球抽样法收集了977份样本。对于规模开发，本研究随机抽取 586 个样本进行探索性因子分析 (EFA)，并使用剩余样本进行验证性因子分析 (CFA) 验证。

发现

现有的关于可持续性的文献集中在三个方面，即经济、社会和环境可持续性措施。本文探讨了三个维度的相似之处，以作为衡量员工对可持续发展感知的关键决定因素，并利用从服务行业收集的数据。EFA 通过 26 个问卷项目揭示了组织可持续性的六个因素。这六个因素分别是：环境管理、员工相关可持续性、公共相关可持续性、财务可持续性、污染控制措施和治理可持续性。使用 CFA 对确定的因素进行了测试，并对结果进行了讨论。

研究限制/影响

本文将对可持续发展领域的学者和政策制定者有益，因为它提供了衡量员工对组织可持续发展的看法的尺度。本文通过为选定的服务行业的组织可持续性提供六因素测量模型，为研究增加了价值。

实际影响

该文件非常有利于组织衡量员工对可持续发展的看法，确定他们在支持环境和社会整体发展方面的地位，从而提高组织的商誉和声誉。

原创性/价值

本文提供了有关衡量员工对组织可持续性的看法的见解。为组织可持续性提出了一个六因素测量模型。