ABSTRACT

In early 2020, the COVID-19 pandemic hit the United States causing significant disruptions in daily life including disruptions for social service and behavioral health agencies. This qualitative, phenomenological study interviewed thirty-seven directors or managers of social service or behavioral health agencies. Agency managers described challenges related to the pandemic and shut down, but they also described opportunities for innovation and change. Agency managers discussion fell into eight themes: funding, employees, space, supplies, policies/protocols, partnerships, mission, and innovation/leaning into the crisis. Implications for administrative practice and policy will be discussed.

摘要

2020 年初，COVID-19 大流行袭击了美国，对日常生活造成了重大干扰，包括对社会服务和行为健康机构的干扰。这项定性的现象学研究采访了 37 位社会服务或行为健康机构的主管或经理。机构经理描述了与大流行和关闭相关的挑战，但他们也描述了创新和变革的机会。机构经理的讨论分为八个主题：资金、员工、空间、供应、政策/协议、伙伴关系、使命和创新/陷入危机。将讨论对行政实践和政策的影响。