Emerging technologies are changing our preferences for transportation solutions, which focus on service efficiency, safety, and sustainability. Mobility as a service (MaaS) is a user-oriented transportation solution that integrates both public and private operators into the same platform. The implementation of MaaS aims to simplify users’ booking procedures and increase the usability of various kinds of transportation resources. However, the integration of a myriad of transportation subsystems raises interpretation challenges from associated multi-stakeholder and subsystems. To overcome these challenges, the authors have involved different stakeholders from related subsystems to reveal concerns. This study aims to analyse a novel public transportation system - the self-driving mini-bus service in Shenzhen. The result shows that system characteristics and stakeholder concerns can be established using an Action, Factor and Goal structure. Stakeholders involved described their perceptions of self-driving bus integration in MaaS. The description could be used by analysts to uncover integration gaps further and could be updated by involving more stakeholders according to project developments. This study highlights the complexity of self-driving mini-buses integration challenges in MaaS from a stakeholder perspective, which provides learnings to advance the MaaS adoption in the future.

新兴技术正在改变我们对交通解决方案的偏好，这些解决方案侧重于服务效率、安全性和可持续性。移动即服务 (MaaS) 是一种面向用户的交通解决方案，将公共和私人运营商集成到同一平台中。MaaS 的实施旨在简化用户的预订程序，提高各类交通资源的可用性。然而，无数运输子系统的集成带来了来自相关多方利益相关者和子系统的解释挑战。为了克服这些挑战，作者让来自相关子系统的不同利益相关者参与进来，以揭示关注点。本研究旨在分析一种新型的公共交通系统——深圳的自动驾驶小巴服务。结果表明，可以使用行动、因素和目标结构来建立系统特征和利益相关者关注点。参与的利益相关者描述了他们对 MaaS 中自动驾驶巴士集成的看法。分析人员可以使用该描述来进一步发现集成差距，并且可以根据项目发展通过让更多利益相关者参与来更新。本研究从利益相关者的角度强调了 MaaS 中自动驾驶微型巴士集成挑战的复杂性，这为推动未来 MaaS 的采用提供了经验。分析人员可以使用该描述来进一步发现集成差距，并且可以根据项目发展通过让更多利益相关者参与来更新。本研究从利益相关者的角度强调了 MaaS 中自动驾驶微型巴士集成挑战的复杂性，这为推动未来 MaaS 的采用提供了经验。分析人员可以使用该描述来进一步发现集成差距，并且可以根据项目发展通过让更多利益相关者参与来更新。本研究从利益相关者的角度强调了 MaaS 中自动驾驶微型巴士集成挑战的复杂性，这为推动未来 MaaS 的采用提供了经验。