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Do you value or worry about feedback? Tradeoffs between cost and value perceptions and dual feedback-seeking strategies toward creativity
Journal of Organizational Behavior ( IF 6.2 ) Pub Date : 2021-04-30 , DOI: 10.1002/job.2524
Sun Young Sung 1 , Jin Nam Choi 2
Affiliation  

This study advances the literature by elaborating on how disparate tradeoffs between cost and value perceptions targeted at FSB lead to distinct feedback-seeking strategies. Specifically, the cost–value framework is employed to explain the emergence of two forms of feedback-seeking behavior (FSB), namely, inquiry and monitoring. An interplay between the two FSB strategies is also proposed to predict employee creativity. Data collected from 194 individuals across 76 work teams reveal that high cost–low value perceptions are negatively related and low cost–high value perceptions are positively related to inquiry strategy. Such incongruence between cost and value perceptions shows no significant effect on monitoring strategy. Instead, employees adopt a monitoring strategy when they perceive congruence or ambiguous tradeoffs related to FSB (high cost–high value, low cost–low value). Analysis indicates the interplay between the two FSB strategies in which the highest level of creativity is observed when employees use both inquiry and monitoring strategies at high levels. This study complements and enriches the feedback literature by theorizing and empirically validating comparative effects of cost and value perceptions toward FSB as well as the interplay between the two FSB strategies in predicting employee creativity.

中文翻译:

您重视或担心反馈吗?成本和价值认知之间的权衡以及对创造力的双重反馈寻求策略

本研究详细阐述了针对 FSB 的成本和价值认知之间的不同权衡如何导致不同的反馈寻求策略,从而推进了文献研究。具体来说,成本价值框架被用来解释两种形式的反馈寻求行为(FSB)的出现,即查询和监控。还提出了两种 FSB 策略之间的相互作用来预测员工的创造力。从 76 个工作团队的 194 个人收集的数据显示,高成本 - 低价值感知与查询策略呈负相关,而低成本 - 高价值感知与查询策略正相关。成本和价值认知之间的这种不一致表明对监控策略没有显着影响。反而,当员工感知到与 FSB 相关的一致性或模糊的权衡(高成本 - 高价值,低成本 - 低价值)时,他们会采取监控策略。分析表明两种 FSB 策略之间的相互作用,其中当员工同时使用高水平的询问和监控策略时,观察到最高水平的创造力。本研究通过理论化和实证验证成本和价值感知对 FSB 的比较影响以及两种 FSB 策略在预测员工创造力方面的相互作用,补充和丰富了反馈文献。
更新日期:2021-04-30
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