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Citizen experience in public transport: A systematic review and future research agenda
International Journal of Consumer Studies ( IF 8.6 ) Pub Date : 2021-04-29 , DOI: 10.1111/ijcs.12699
Jeisson Rincon‐Novoa 1 , Sandra Rojas‐Berrio 1 , Oscar Robayo‐Pinzon 2
Affiliation  

Public transport is a relevant issue for cities’ and territories’ development. From the perspective of consumer behavior, citizens’ experience as users and consumers is a topic of interest for public policy, especially at times when people are expected to avoid agglomerations. Given the lack of literature found in the systematic review regarding the future research agenda of consumer behavior in public transport, this research analyses the methodological perspectives, variables, and conceptual approaches relating to citizen experience of public transport. This systematic review takes 1997 to 2020 as a time frame and complies with the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines; in addition, the research question follows the Population, Intervention, Comparison, Outcome, Context (PICOC) strategy. The review of experiences in the public sector leads to a classification of articles that refer to citizens’ experience of public transport. The main findings show four research topics concerning citizen experience of public transport: the individual perspective on factors influencing the experience; the comprehensive design of public transport in different process stages (pre-core, core, post-core, and redesign) and its interaction with citizens; the decision-making process involved in selecting “routes” and “modes” for travel; and responses and reactions to stimuli aimed at evaluating the experience. To conclude, the discussion focuses on the future lines of research in the area.

中文翻译:

公共交通中的公民体验:系统回顾和未来研究议程

公共交通是城市和地区发展的一个相关问题。从消费者行为的角度来看,公民作为用户和消费者的体验是公共政策关注的话题,尤其是在人们希望避免聚集的时候。鉴于系统评价中缺乏关于公共交通消费者行为未来研究议程的文献,本研究分析了与公共交通市民体验相关的方法论观点、变量和概念方法。该系统评价以 1997 年至 2020 年为时间框架,并符合系统评价和元分析的首选报告项目 (PRISMA) 指南;此外,研究问题遵循人口、干预、比较、结果、背景(PICOC)策略。对公共部门经验的回顾导致对涉及公民公共交通经验的文章进行分类。主要研究结果显示了四个关于公民公共交通体验的研究主题:个人对影响体验的因素的看法;公共交通在不同过程阶段(前核心、核心、后核心和重新设计)的综合设计及其与市民的互动;选择出行“路线”和“方式”的决策过程;以及对旨在评估体验的刺激的反应和反应。最后,讨论的重点是该领域未来的研究方向。主要研究结果显示了四个关于公民公共交通体验的研究主题:个人对影响体验的因素的看法;公共交通在不同过程阶段(前核心、核心、后核心和重新设计)的综合设计及其与市民的互动;选择出行“路线”和“方式”的决策过程;以及对旨在评估体验的刺激的反应和反应。最后,讨论的重点是该领域未来的研究方向。主要研究结果显示了四个关于公民公共交通体验的研究主题:个人对影响体验的因素的看法;公共交通在不同过程阶段(前核心、核心、后核心和重新设计)的综合设计及其与市民的互动;选择出行“路线”和“方式”的决策过程;以及对旨在评估体验的刺激的反应和反应。最后,讨论的重点是该领域未来的研究方向。选择出行“路线”和“方式”的决策过程;以及对旨在评估体验的刺激的反应和反应。最后,讨论的重点是该领域未来的研究方向。选择出行“路线”和“方式”的决策过程;以及对旨在评估体验的刺激的反应和反应。最后,讨论的重点是该领域未来的研究方向。
更新日期:2021-04-29
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