As more organizations are emphasizing their roles and responsibilities to society, there is a need to examine the impact of an organization’s social and environmental practices on firm performance. In this paper, we use the perspective of quality management to examine the effectiveness of corporate social responsibility (CSR) on improving organizational quality performance. Data was collected from 31 managers in the oil and gas industry in Iran. We examined the effect of CSR on organizational quality outcomes using structural equation modeling. We then conducted robustness checks using multivariate regression analysis, directly observed variables, and bootstrapping methods. The findings suggest that CSR has a positive impact on internal quality results; however, the effect of CSR on external quality results is not statistically significant. The results suggest a mediating role for internal quality results in the relationship between CSR and external quality results. The findings also provide new insights into the relationship between CSR and organizational quality performance at two levels.

随着越来越多的组织强调其对社会的作用和责任，有必要研究组织的社会和环境实践对公司绩效的影响。在本文中，我们使用质量管理的观点来检验企业社会责任的有效性（企业社会责任）。数据来自伊朗石油和天然气行业的31位经理。我们使用结构方程模型研究了企业社会责任对组织质量成果的影响。然后，我们使用多元回归分析，直接观察到的变量和自举方法进行了稳健性检查。研究结果表明，企业社会责任对内部质量结果有积极的影响。但是，企业社会责任对外部质量结果的影响在统计上并不显着。结果表明，内部质量结果在企业社会责任与外部质量结果之间的关系中起着中介作用。研究结果还提供了两个层次的企业社会责任与组织质量绩效之间关系的新见解。