Drawing on the Attraction-Selection-Attrition (ASA) theory (Schneider et al., 1995), this paper examines how adhering to religious regulations and offering spiritual facilities may affect hotel workers’ psychological well-being and guests’ happiness. Using a mixed method approach, we collected data through two studies on religious practices and spiritual facilities at 5-star hotels in Jordan. In the first stage, interviews were conducted with 18 senior managers at hotels in the Dead Sea area (study 1). In the second stage, data were collected from Muslim guests who visited and stayed at a 5-star hotel in Jordan (study 2) and the hypotheses were tested with partial least squares-structural equation modelling (PLS-SEM) using SmartPLS 3.3.3. Our results indicate that spiritual facilities at hotels enhance workers’ well-being and guests’ happiness while not adhering to religious regulations adversely affects workers’ well-being and guests’ happiness. The paper offers a contextual and novel framework to understand the linkages between religion/spirituality and psychology at hotels in a diverse cultural context in the Middle East. The empirical studies highlight the contextual relevance and extension of Schneider’s (1995) ASA theory by incorporating religiosity/spiritualty and well-being of hotel employees in a Middle Eastern context.

本文基于吸引力－选择－消耗（ASA）理论（Schneider等，1995），研究了遵守宗教法规和提供精神设施如何影响旅馆工作人员的心理健康和客人的幸福感。我们采用混合方法，通过两项关于约旦五星级酒店的宗教习俗和精神设施的研究收集了数据。在第一阶段，对死海地区酒店的18位高级经理进行了访谈（研究1）。在第二阶段，从访问和住在约旦一家五星级酒店的穆斯林客人那里收集数据（研究2），并使用SmartPLS 3.3.3使用偏最小二乘结构方程模型（PLS-SEM）检验了假设。 。我们的结果表明，酒店的精神设施可以提高工人的福祉和客人的幸福感，同时不遵守宗教法规会对工人的福祉和客人的幸福感产生不利影响。本文提供了一个上下文和新颖的框架，以了解中东在不同文化背景下酒店的宗教/精神与心理之间的联系。实证研究通过结合宗教/精神和中东地区酒店员工的幸福感，突出了Schneider（1995）ASA理论的背景相关性和扩展性。本文提供了一个上下文和新颖的框架，以了解中东不同文化背景下酒店的宗教/精神与心理之间的联系。实证研究通过结合宗教/精神和中东地区酒店员工的幸福感，突出了Schneider（1995）ASA理论的背景相关性和扩展性。本文提供了一个上下文和新颖的框架，以了解中东不同文化背景下酒店的宗教/精神与心理之间的联系。实证研究通过结合宗教/精神和中东地区酒店员工的幸福感，突出了Schneider（1995）ASA理论的背景相关性和扩展性。