ABSTRACT

As researchers, scientists, and the general public strive to understand and manage COVID-19, many people search the internet for clues that might help them understand and react to the virus in an informed manner. Social media has become a primary source of news for many, but it can also be a hindrance in managing crisis situations due to the prevalence of fake news. This paper reports on a survey administered to social media users during the first wave of the pandemic to identify perceptions and areas of conflict that influenced society’s ability to understand and contain the pandemic. Applying conflict resolution theory to the survey results enabled us to identify major issues related to the management of COVID-19, from which we made recommendations for the roles that information systems research can play in handling future pandemics or other crises. The recommendations are divided into the two general categories of media trust and crisis containment.

摘要

随着研究人员、科学家和公众努力了解和管理 COVID-19，许多人在互联网上搜索可能有助于他们以知情的方式了解和应对病毒的线索。社交媒体已成为许多人的主要新闻来源，但由于假新闻的盛行，它也可能成为管理危机情况的障碍。本文报告了在第一波大流行期间对社交媒体用户进行的一项调查，以确定影响社会理解和遏制大流行的能力的看法和冲突领域。将冲突解决理论应用于调查结果使我们能够确定与 COVID-19 管理相关的主要问题，我们从中就信息系统研究在处理未来的流行病或其他危机中可以发挥的作用提出了建议。这些建议分为媒体信任和危机遏制两大类。