Purpose

Tourism is an industry with an enormous capacity for galvanizing local economies and for offering economic and social opportunities to broad sectors of the population. But it is not sufficient to just create and develop new destinations, products and services; new models for development that have inclusion at their core need to be adopted, taking up the opportunities offered by a prosperous and growing market.

Design/methodology/approach

This paper provides a viewpoint analysis of the link between inclusive tourism and tourism development.

Findings

This paper demonstrates that tourism is about reducing uncertainty around what to expect from a destination or service. It is also about creating an environment where all people feel welcome and included. It creates choice and instils confidence in all people, empowering them to sign up for new experiences.

Practical implications

In the light of growing inequality globally, this paper demonstrates that it is important to consider how to make tourism, one of the world’s largest industries, more inclusive.

Originality/value

This paper offers an experience-based analysis and reflection of the bridge between tourism and inclusiveness, particularly in remote and less developed areas.

中文翻译：

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旅游业是促进更具包容性的社会的杠杆

目的

旅游业是一个具有巨大能力的行业，可以激发当地经济并为广大人口提供经济和社会机会。但是仅仅创建和开发新的目的地，产品和服务是不够的。需要采用以包容为核心的新的发展模式，以抓住繁荣发展的市场所提供的机会。

设计/方法/方法

本文对包容性旅游与旅游发展之间的联系进行了观点分析。

发现

本文证明，旅游业是要减少来自目的地或服务的期望的不确定性。这还涉及创造一个所有人都受到欢迎和包容的环境。它创造了选择并在所有人中树立了信心，使他们能够注册新的体验。

实际影响

鉴于全球不平等现象日益严重，本文表明，重要的是要考虑如何使旅游业这一世界上最大的产业之一更具包容性。

创意/价值

本文对旅游业与包容性之间的桥梁进行了基于经验的分析和反思，特别是在偏远和欠发达地区。