Abstract

Sports event research has displayed gaps in the analysis of different stakeholders’ perspectives and satisfaction levels. Consequently, this study aims at laying bare real-time experiences of event stakeholders via a unique mixed method research approach for explaining stakeholder satisfaction. Data were gathered on occasion of the 2016 International Children’s Games in Innsbruck, Austria via mobile ethnography using an app (n = 103), semi-structured interviews (n = 24), and participatory observations. Stakeholders’ experiences were analyzed with the confirmation/disconfirmation paradigm, revealing that catering, transport, and organization can be classified as essential factors, whereas performance factors comprise competitions, daily work, and atmosphere. The findings contribute to the sports event and tourism literature (1) by analyzing the main stakeholders’ perceptions along the entire event journey during the 2016 ICG and (2) by aiming to gather a deeper comprehension of processes among sports event stakeholders with a mixed methodological approach (mobile ethnographical app, interviews and participatory oberservations).

摘要

体育赛事研究在分析不同利益相关者的观点和满意度方面存在差距。因此，本研究旨在通过一种独特的混合方法研究方法揭示事件利益相关者的实时体验，以解释利益相关者的满意度。数据是在 2016 年奥地利因斯布鲁克国际儿童运动会期间通过移动民族志使用应用程序 (n = 103)、半结构化访谈 (n = 24) 和参与式观察收集的。使用确认/不确认范式分析利益相关者的经验，发现餐饮、交通和组织可以归类为基本因素，而绩效因素包括比赛、日常工作和氛围。