This study highlights the pathways of clients' social service usage through qualitative interviews and visual mapping methodology. Undergraduate students interviewed clients at diverse social service agencies in Los Angeles that include homeless shelters, child welfare organizations, domestic violence organizations, LGBTQIA youth-oriented agencies, nonprofits serving older adults, schools, and organizations serving low-income families. Students used the information gathered from the interviews to visually map their clients' environmental and structural barriers, as well as their pathways to service. The research team then analyzed the students' visual maps to create one cohesive, complex, and multilayered visual map representing clients' overall barriers and pathways to social services in Los Angeles.

中文翻译：

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关注地图：使用视觉映射方法和装置艺术来了解洛杉矶非营利组织在客户服务可访问性方面的差异

本研究通过定性访谈和视觉映射方法突出了客户使用社会服务的途径。本科生采访了洛杉矶各种社会服务机构的客户，其中包括无家可归者收容所、儿童福利组织、家庭暴力组织、面向 LGBTQIA 青年的机构、为老年人服务的非营利组织、学校和为低收入家庭服务的组织。学生使用从访谈中收集到的信息来直观地绘制客户的环境和结构障碍，以及他们获得服务的途径。然后，研究团队分析了学生的视觉地图，以创建一个有凝聚力、复杂且多层次的视觉地图，代表客户在洛杉矶获得社会服务的整体障碍和途径。