Overview: While customer-centered innovation has thus far focused on best practices for user-producer collaboration and organizing users to obtain relevant inputs, the internal organization that enables firms to integrate user knowledge into product innovation outputs is less well understood. We analyzed five case studies to derive the innovation routines from firms in traditional industries that employ user knowledge to improve existing products or develop new products. The routines are linked to organizational capabilities relevant for incorporating user knowledge into innovative outcomes.

中文翻译：

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传统行业如何使用功能和例程来吸引用户进行产品创新

概述：尽管到目前为止，以客户为中心的创新一直侧重于用户与生产者协作和组织用户以获得相关输入的最佳实践，但使公司将用户知识整合到产品创新输出中的内部组织却鲜为人知。我们分析了五个案例研究，以从传统行业中的公司获取创新程序，这些公司利用用户知识来改进现有产品或开发新产品。这些例程与将用户知识纳入创新成果相关的组织能力相关联。