The stereotype content model provides a framework for understanding contextual and relational factors that may explain why some intergroup apologies are ineffective. Using actual and fictional scenarios, we examined whether the apology–forgiveness relationship and the apology–remorse relationship were dependent on the victim-group members’ perceived warmth of the offending group. Studies 1 (N = 101) and 2 (N = 109) demonstrated that the perceived warmth of the offending group moderated the influence of apology on forgiveness. The interaction effect between apology and forgiveness and that between apology and perceived remorse were qualified in three-way interactions in Studies 3 (N = 235) and 4 (N = 586). The warmth-by-apology interaction was detectable among those who were highly offended by the incident. In all four experiments, we found an indirect effect of perceived warmth on forgiveness through perceived remorse. The perceived lack of warmth associated with offending groups may help explain the muted effectiveness of intergroup apologies.

刻板印象的内容模型提供了一个理解上下文和关系因素的框架，可以解释为什么某些群体间的道歉无效。使用实际和虚构的情景，我们检查了道歉-宽恕关系和道歉-悔恨关系是否取决于受害者组成员对犯罪组的感知温暖。研究1（N = 101）和研究2（N = 109）表明，犯罪者的感觉温暖减轻了道歉对宽恕的影响。在研究3（N = 235）和研究4（N= 586）。在被事件高度冒犯的人群中，可以通过道歉的方式进行互动。在所有四个实验中，我们通过感知的悔恨发现感知的温暖对宽恕的间接影响。与犯罪群体有关的缺乏温暖感可能有助于解释群体间道歉的无效果。