ABSTRACT

This study examines the mediating role of psychological meaningfulness and safety between leadership styles and employee commitment to service quality (ECSQ) drawing on self-concept theory. A total of 446 hotel employees working in the hotel industry in Bangladesh participated in a cross-sectional survey. Partial least square results indicate that servant leaders have both direct and indirect effects on ECSQ through psychological meaningfulness and safety. Testing the mediating effect of each psychological condition according to self-concept theory reveals the differences between the servant and transactional leadership styles. Transactional leaders do not positively influence ECSQ directly, but do so through psychological meaningfulness, and not through psychological safety. The results of the study imply that hospitality professionals should concentrate on developing psychologically safe and meaningful work environments by inculcating the servant leadership style.

摘要

本研究利用自我概念理论检验了心理意义和安全感在领导风格和员工对服务质量的承诺（ECSQ）之间的中介作用。共有 446 名在孟加拉国酒店业工作的酒店员工参与了一项横断面调查。偏最小二乘结果表明，仆人式领导通过心理意义和安全性对 ECSQ 产生直接和间接的影响。根据自我概念理论检验每种心理状况的中介作用揭示了仆人和交易型领导风格之间的差异。交易型领导者不会直接对 ECSQ 产生积极影响，而是通过心理意义而不是通过心理安全来实现。