ABSTRACT

Nurses working in infertility clinics need to know effective ways of communicating with infertile women to help them experience their treatment period comfortably. However, they can face various stressors which can reduce the motivation. Therefore, the aim of this study was to evaluate communication between nurses in infertility clinics and infertile women from the perspective of both groups. The qualitative study was conducted in an InVitroFertilization clinic, in Turkey with five nurses and seven female patients. Data obtained from semi-structured interviews were thematically analyzed. Three main themes were identified: facilitators of communication (verbal and nonverbal facilitator), barriers to communication (related to nurses and women), and requirements for improving communication. Factors such as appropriate tone of voice, smiling, provide eye-to-eye contact are expressed by women and/or nurses as facilitators. The high tone of voice, yelling, etc. for women, stress and the low education level of women for nurses were barriers. The requirements expressed by women were nurses receiving training to improve their communication skills, and not having prejudice, while requirements for nurses were enough time, women being sincere, taking psychological support. This paper may provide nurses recognize facilitators and barriers to effective communication with women and include in their care plans.

摘要

在不孕症诊所工作的护士需要知道与不孕症女性沟通的有效方式，以帮助她们舒适地体验治疗期。但是，他们可能会面临各种压力源，从而降低动力。因此，本研究的目的是从两组的角度评估不孕症诊所护士与不孕妇女之间的沟通。定性研究在土耳其的一家体外受精诊所进行，有 5 名护士和 7 名女性患者参与。从半结构化访谈中获得的数据进行了主题分析。确定了三个主要主题：沟通的促进者（语言和非语言的促进者）、沟通的障碍（与护士和妇女有关）以及改善沟通的要求。适当的语气、微笑、提供眼神交流由女性和/或护士作为促进者表达。女性的高声调、大喊大叫等、压力和女性对护士的教育水平低是障碍。女性表达的要求是护士接受培训，提高沟通能力，不带有偏见，而对护士的要求是时间充足，真诚，接受心理支持。本文可以让护士认识到与女性进行有效沟通的促进因素和障碍，并将其纳入护理计划。女性表达的要求是护士接受培训，提高沟通能力，不带有偏见，而对护士的要求是时间充足，真诚，接受心理支持。本文可以让护士认识到与女性进行有效沟通的促进因素和障碍，并将其纳入护理计划。女性表达的要求是护士接受培训，提高沟通能力，不带有偏见，而对护士的要求是时间充足，真诚，接受心理支持。本文可以让护士认识到与女性进行有效沟通的促进因素和障碍，并将其纳入护理计划。