Abstract

The COVID-19 infectious disease in 2020 caused a global and subsequent lockdown policies imposed by various governments. Public libraries were affected as well. For many public libraries, the only one that remained active and available to users was access to their digital content. The Njegoš public library in Knjaževac, Serbia, responded by improving access to, and promoting, its vast digital content. The library also monitored access to the digital library, hypothesizing that the conclusions from the statistical data would bring insights and future improvements. The statistical data from the website of the public library revealed users’ most popular times of day and days of the week during the pandemic and in normal times. Regarding the devices used for access, there was a trend toward more up-to-date operating systems and also toward mobile devices. The average time reading increased by approximately 130%, with the highest peak during the most restrictive lockdown in March 2020. Thus, digital library servers should have the capacity to handle such increases in network traffic, at increased download speeds. Library posts on social media, specifically Facebook, were viewed an order of magnitude times during the pandemic when compared with posts from the previous year. Thus, social media posts were an effective pathway for promoting the digital library during the pandemic-induced lockdown.

摘要

2020 年的 COVID-19 传染病引起了各国政府实施的全球和随后的封锁政策。公共图书馆也受到影响。对于许多公共图书馆来说，唯一保持活跃并可供用户使用的图书馆就是访问他们的数字内容。塞尔维亚 Knjaževac 的 Njegoš 公共图书馆通过改善其大量数字内容的访问和推广来做出回应。该图书馆还监控对数字图书馆的访问，假设统计数据的结论将带来洞察力和未来的改进。公共图书馆网站的统计数据显示了大流行期间和正常时间用户最喜欢的一天和一周中的几天。关于用于访问的设备，有更新操作系统和移动设备的趋势。平均阅读时间增加了大约 130%，在 2020 年 3 月最严格的封锁期间达到了最高峰。因此，数字图书馆服务器应该有能力以更高的下载速度处理网络流量的这种增加。与前一年的帖子相比，在大流行期间，社交媒体（特别是 Facebook）上的图书馆帖子被查看了一个数量级的时间。因此，社交媒体帖子是在大流行引起的封锁期间推广数字图书馆的有效途径。数字图书馆服务器应该有能力以更高的下载速度处理网络流量的这种增加。与上一年的帖子相比，在大流行期间，社交媒体（特别是 Facebook）上的图书馆帖子被查看了一个数量级的时间。因此，社交媒体帖子是在大流行引起的封锁期间推广数字图书馆的有效途径。数字图书馆服务器应该有能力以更高的下载速度处理网络流量的这种增加。与上一年的帖子相比，在大流行期间，社交媒体（特别是 Facebook）上的图书馆帖子被查看了一个数量级的时间。因此，社交媒体帖子是在大流行引起的封锁期间推广数字图书馆的有效途径。