ABSTRACT

The study aims to delineate the factors affecting the behavioral intentions of hotel interns of the reputed Institute of Hotel Management (IHMs). Also, the study intends to identify the association between future career intentions and word of mouth taking students’ satisfaction during the internship as a mediating factor into consideration. To achieve this, a descriptive cross-sectional design was adopted and data were collected from 140 Indian students recently finished their hotel internship. The proposed claims were tested through Structural Equation Modeling (SEM). Findings claim no direct influence of service quality of the internship on the career intentions of the hotel interns. However, hotel internship service quality has an adverse impact on the word of mouth of interns. Further, the satisfaction of interns mediates positively between these two variables, thereby negating the direct adverse effect and depicting competitive mediation. The results may facilitate both hotels and IHMs to design and schedule an effective internship program to bridge the gap between the expected and available skilled manpower for the hotels.

摘要

该研究旨在描述影响著名酒店管理学院 (IHMs) 酒店实习生行为意图的因素。此外，该研究旨在将学生在实习期间的满意度作为中介因素，确定未来职业意图与口碑之间的关联。为实现这一目标，我们采用了描述性横断面设计，并收集了 140 名最近完成酒店实习的印度学生的数据。提议的索赔通过结构方程模型 (SEM) 进行了测试。结果表明，实习的服务质量对酒店实习生的职业意向没有直接影响。但是，酒店实习服务质量对实习生的口碑产生不利影响。更远，实习生的满意度在这两个变量之间起正向中介作用，从而抵消了直接的不利影响并描绘了竞争性中介。结果可能有助于酒店和 IHM 设计和安排有效的实习计划，以弥合酒店预期和可用熟练劳动力之间的差距。