Background:

Describing the role of a facilitator often results in to-do lists resembling a recipe or a laundry list to follow. Such lists fail to grasp the inherent complexity of facilitation and are not very useful in guiding facilitators when, why and if they should intervene in the unfolding live performance of that day.

Aim:

To develop a deeper understanding of on-the-fly facilitation by analyzing rich empirical accounts of in-situ facilitation episodes.

Intervention:

Six facilitation episodes were through purposeful sampling selected from a body of hundreds of interventions in forty-seven performed crisis management training exercises in Swedish municipalities. Each full-day crisis management simulation-game had between fifteen and fifty participants involving politicians, administrative managers and crisis management staff.

Method:

An auto-hermeneutical phenomenological analysis of six lived experiences of facilitation episodes was conducted to understand what the facilitator observed and how a facilitation intervention was applied.

Results:

On-the-fly-facilitation is instantaneous, but draws simultaneously on awareness of the past, present and future. Facilitation needs are foreseen during design and they influence current attentiveness and coaching. Unfolding game-play needs to be grasped quickly. Potential future consequences of intervening or not intervening are evaluated within a limited window of opportunity. Due to these circumstances, facilitation is multi-skilled, arbitrary and fallible. Such muddiness of on-the-fly facilitation requires courage from the facilitator.

Conclusions:

In order to better understand how facilitation skills and roles actually are performed, the facilitation literature desperately needs a larger number of rich empirical accounts of interesting in-situ facilitation. Elaborate analysis of such lived experiences could develop understanding as to how available skills, situational circumstances as well as the unfolding interaction between players and facilitators actually develop into a facilitation intervention. This could generate more complex theoretical understanding of how to apply facilitation skills, in addition to theories that list what skills a facilitator should master.

中文翻译：

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通过沉浸在即时便利中的经验来使便利复杂化

背景：

描述辅助者的角色通常会导致待办事项清单类似于配方或要遵循的洗衣清单。这样的清单未能掌握调解工作固有的复杂性，在指导调解人何时，为何以及是否应干预当天正在开展的现场表演方面不是很有用。

目标：

通过分析就地便利化事件的丰富经验说明，可以对即时便利化有更深入的了解。

干涉：

通过有目的的抽样，从瑞典市政当局进行的47项危机管理培训演习中的数百种干预措施中选取了六种促进措施。每个全天危机管理模拟游戏都有15至50名参与者，涉及政治人物，行政管理人员和危机管理人员。

方法：

一个自动诠释学六现象分析生活经验的便利事件进行了了解什么辅导员观察以及如何促进应用的干预。

结果：

即时便利化是瞬时的，但同时也需要了解过去，现在和将来。在设计过程中会预见便利需求，它们会影响当前的专心和指导。发展中的游戏玩法需要迅速掌握。在有限的机会之内评估干预或不干预的潜在未来后果。由于这些情况，便利化是多技能的，武断的和容易犯错的。即时便利的这种糊涂需要协调人的勇气。

结论：

为了更好地理解调解技巧和角色是如何实际执行的，调解文献迫切需要大量有趣的现场调解经验丰富的说明。对这种经历进行详尽的分析，可以使人们了解可用的技能，情境以及参与者与促进者之间不断发展的互动实际上如何发展为促进干预。除了列出了主持人应掌握的技能的理论以外，这可能会产生关于如何应用主持人技能的更复杂的理论理解。