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The effects of inter- and intraorganizational factors on the adoption of electronic booking systems in the maritime supply chain
International Journal of Production Economics ( IF 9.8 ) Pub Date : 2021-04-14 , DOI: 10.1016/j.ijpe.2021.108119
Fangli Zeng , Hing Kai Chan , Kulwant Pawar

Digitalization is currently reshaping business models and providing more opportunities for cross-border supply chains. Maritime transportation occupies a crucial position in the global supply chain and information systems are playing an increasingly important role in the industry. In contrast with information systems used in other industries, interorganizational information systems in the maritime industry may involve a greater number of organizational users, including manufacturers, customers, shipping lines and customs and port authorities from different countries. Therefore, the adoption of container e-booking systems in the maritime supply chain is complex and with limited scrutiny in academia. This study explored the use of e-booking systems in the maritime supply chain and, in particular, the factors influencing the adoption of such systems at the organizational level. The study aimed to close the gap between the general understanding of the adoption of information systems and the adoption of e-booking systems in a specific context, namely the maritime supply chain. We conducted an exploratory multi-case study of eight firms across multiple tiers of the maritime supply chain. We employed a qualitative approach to investigate this issue at the maritime supply chain level, rather than the firm level. The study focused on inter- and intraorganizational factors. The results suggest that adoption is influenced by several factors, including pressure from trade partners, pressure from leading organizations, as well as organizational compatibility, and so forth. Furthermore, the identified factors have different levels of impact across organizational tiers in the shipping chain. This study offers insights that are relevant to both researchers and practitioners in the maritime transportation industry and may help to accelerate the digitalization of the industry.



中文翻译:

组织间和组织内因素对海事供应链中电子预订系统采用的影响

数字化目前正在重塑商业模式,并为跨境供应链提供了更多机会。海上运输在全球供应链中占有至关重要的地位,信息系统在该行业中发挥着越来越重要的作用。与其他行业中使用的信息系统相反,海事行业中的组织间信息系统可能涉及更多的组织用户,包括来自不同国家的制造商,客户,航运公司以及海关和港口当局。因此,在海运供应链中采用集装箱电子预订系统非常复杂,学术界对其进行的审查也很有限。这项研究探索了电子预订系统在海上供应链中的使用,特别是在 影响在组织级别采用此类系统的因素。该研究旨在弥合对信息系统采用的一般理解与在特定背景下即海事供应链中采用电子预订系统之间的差距。我们对海事供应链各个层次的八家公司进行了探索性的多案例研究。我们采用定性方法在海事供应链级别而不是公司级别上调查此问题。该研究集中于组织间和组织内因素。结果表明采用率受多种因素影响,包括贸易伙伴的压力,领先组织的压力以及组织的兼容性等等。此外,确定的因素在整个运输链的各个组织层中具有不同程度的影响。这项研究提供了与海上运输行业的研究人员和从业人员都相关的见解,并可能有助于加速该行业的数字化。

更新日期:2021-04-16
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