This article examines the effects of “intensive services” provided by the Adult and Dislocated Worker programs, two of the largest employment service programs in the United States. Intensive services include one-on-one staff assistance—assessments, coaching, career counseling, and service referrals. The study was a randomized controlled trial conducted in 28 randomly selected sites, with the randomization of job seekers to research groups with or without access to intensive services, yielding study findings with both internal and external validity. Using survey and administrative earnings data, we find that access to intensive services increased earnings by between 7 and 20 percent over a three-year follow-up period; these benefits exceed program costs from the perspective of both taxpayers and society as a whole. Although impacts were larger for more educated job seekers and in areas with higher rates of unemployment, impacts were similar across many other subgroups, including for adults compared with dislocated workers.

中文翻译：

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就业咨询对成人和下岗工人劳动力市场结果的影响：来自全国代表性实验的证据

本文考察了美国最大的两个就业服务项目“成人和失业工人”项目所提供的“强化服务”的效果。强化服务包括一对一的员工协助——评估、指导、职业咨询和服务推荐。该研究是一项在 28 个随机选择的地点进行的随机对照试验，将求职者随机分配到有或没有获得强化服务的研究组中，产生具有内部和外部有效性的研究结果。使用调查和行政收入数据，我们发现在三年的跟踪期内，获得密集服务使收入增加了 7% 到 20%；从纳税人和整个社会的角度来看，这些好处超过了方案成本。