In this article, we review the use of Artificial Intelligence to provide intelligent dispute resolution support. In the early years there was little systematic development of such systems. Rather a number of ad hoc systems were developed. The focus of these systems was upon the technology being utilised, rather than user needs. Following a review of historic systems, we focus upon what are the important components of intelligent Online Dispute Resolution systems. Arising from this review, we develop an initial model for constructing user centric intelligent Online Dispute Resolution systems. Such a model integrates Case management, Triaging, Advisory tools, Communication tools, Decision Support Tools and Drafting software. No single dispute is likely to require all six processes to resolve the issue at stake. However, the development of such a hybrid ODR system would be very significant important starting point for expanding into a world where Artificial Intelligence is gainfully used.

在本文中，我们回顾了使用人工智能来提供智能争议解决支持。在早期，此类系统的系统开发很少。而是开发了一些临时系统。这些系统的重点是所使用的技术，而不是用户需求。在回顾历史系统之后，我们将重点关注智能在线争议解决系统的重要组成部分。根据这次审查，我们开发了一个用于构建以用户为中心的智能在线争议解决系统的初始模型。这样的模型集成了案例管理、分类、咨询工具、沟通工具、决策支持工具和起草软件。没有任何单一争议可能需要所有六个流程来解决相关问题。然而，