Abstract

Assuming that red tape is inevitable in institutions, and drawing on positive organizational behavior, we compare the impact of individual psychological capital on the ability of street-level bureaucrats (SLBs) with different professional backgrounds to work within the confines of red tape. The two SLB professions investigated here are nurses and local government employees; and the work outcomes of interest to this study are well-being and engagement. The findings show that red tape has a different impact on each professional group but, encouragingly, they also indicate that psychological capital has a compensatory effect. Implications include nurses requiring more psychological resources than local government employees to counteract the negative impact of red tape. A practical implication for managers is that, if perception of red tape in organizations is set to increase or to stay constant, enhancing the psychological capital of professionals in SLB roles, through specific interventions, may be beneficial to professionals and organizations alike.

中文翻译：

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繁文tape节和心理资本：针对街头官僚机构专业人士的制衡法

摘要

假设繁文tape节在机构中是不可避免的，并利用积极的组织行为，我们比较了个人心理资本对具有不同专业背景的街头官员（SLB）在繁文tape节内工作的能力的影响。此处调查的两个SLB专业是护士和地方政府雇员。本研究感兴趣的工作成果是幸福感和参与感。研究结果表明繁文tape节对每个专业群体都有不同的影响，但令人鼓舞的是，它们也表明心理资本具有补偿作用。这意味着护士需要比地方政府雇员更多的心理资源来抵消繁文tape节的负面影响。对管理人员的实际含义是，