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Accessibility in Inclusive Tourism? Hotels Distributed Through Online Channels
Societies ( IF 1.7 ) Pub Date : 2021-04-12 , DOI: 10.3390/soc11020034
Eva Martin-Fuentes , Sara Mostafa-Shaalan , Juan Pedro Mellinas

There is a lack of comprehensive international studies on accommodations for people with disabilities; only small, local-level studies exist. This study aims to show the status of the tourist accommodation sector through the online distribution channel in terms of accessibility to offer more inclusive tourism. A descriptive analysis has been carried out with more than 31,000 hotels from the online travel agency Booking.com, in the 100 most touristic cities in the world. For the first time, an accurate picture of adaptation in the hotel sector for people with disabilities is presented. Results show that the adapted hotel infrastructures by countries are uneven. The main adaptations are those that help to avoid mobility barriers, and in contrast, hotels offer very few adaptations for sensory disabilities such as visual disabilities. Moreover, this study shows that, worldwide, countries with the highest income per capita, such as the United States of America, Canada, Ireland, Australia, New Zealand, Qatar or the United Arab Emirates, have the highest degree of hotel adaptation.

中文翻译:

包容性旅游的无障碍环境?通过在线渠道分配的酒店

缺乏关于残疾人住宿的全面国际研究;仅存在局部的小型研究。这项研究旨在通过在线发行渠道显示游客住宿行业在提供更多包容性旅游方面的可及性。描述性分析已经对在线旅行社Booking.com上的31,000多家酒店进行了描述性分析,这些酒店位于全球100个旅游最多的城市。首次提供了针对残疾人的酒店业适应环境的准确描述。结果表明,各国对酒店基础设施的适应程度参差不齐。主要的适应措施是有助于避免行动障碍的适应措施,相反,酒店很少提供针对视觉障碍等感觉障碍的适应措施。而且,
更新日期:2021-04-12
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