ABSTRACT

This study attempts to examine the relationship among hotel employees’ disaster prevention literacy, psychological empowerment, and safety performance. A questionnaire survey for assessing these constructs was developed based on three rounds of Delphi method between fifteen experts. The survey results, which were based on a sample of 310 hotel employees, demonstrate that respondents with higher levels of disaster prevention literacy exhibited relatively higher safety performances and psychological empowerment. The results further show that psychological empowerment partially mediated the relationship between disaster prevention literacy and safety performance, indicating that hotel employees are prompted by psychological empowerment to achieve the standards of safety performance required by guests or the hotel management.

摘要

本研究试图检验酒店员工的防灾素养、心理赋权和安全绩效之间的关系。评估这些结构的问卷调查是基于 15 位专家之间的三轮 Delphi 方法开发的。以 310 名酒店员工为样本的调查结果表明，防灾知识水平较高的受访者表现出相对较高的安全绩效和心理授权。结果进一步表明，心理授权在防灾素养与安全绩效之间起部分中介作用，表明酒店员工在心理授权的推动下达到客人或酒店管理层要求的安全绩效标准。