Purpose

In the previous decade, a substantial amount of research has been undertaken to measure the digitalized supply chain (DSC) performance. This paper aims to present a systematic literature review on DSC performance measurement metrics to apprehend current practices, recognize gaps and advocate future research itineraries.

Design/methodology/approach

To guarantee a replicable, rigorous and transparent research process, the authors used a systematic literature review methodology to synthesize the research. A combination of 25 keywords was used to obtain 248 scientific studies in the first step. The balance scorecard (BSC) model was used to categorize 299 gathered performance metrics into 4 BSC perspectives.

Findings

The review highlighted the need for qualitative performance measuring metrics for DSC. During the review, only one study was identified that primarily focused on developing performance metrics for DSC. Additionally, the review identified that metrics related to internal and financial perspectives received the most attention while the “growth and learning” perspective received the least attention. The review also identified that external partners, such as distributors and suppliers, were virtually ignored in previous literature.

Originality/value

Although numerous literature reviews have been conducted in the past on the performance measuring metrics for supply chain management, no literature review aiming to synthesize the measuring metrics for DSC has yet been undertaken.

中文翻译：

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数字供应链绩效指标：文献综述

目的

在过去的十年中，已经进行了大量研究来衡量数字化供应链 (DSC) 的性能。本文旨在对 DSC 绩效测量指标进行系统的文献综述，以了解当前的实践、发现差距并倡导未来的研究路线。

设计/方法/方法

为了保证可复制、严谨和透明的研究过程，作者使用系统的文献综述方法来综合研究。第一步使用25个关键词组合得到248个科学研究。平衡计分卡 (BSC) 模型用于将 299 个收集的绩效指标分类为 4 个 BSC 视角。

发现

审查强调了对 DSC 的定性绩效测量指标的需求。在审查期间，仅确定了一项研究主要侧重于为 DSC 开发性能指标。此外，审查发现与内部和财务观点相关的指标受到的关注最多，而“成长和学习”观点受到的关注最少。审查还发现，外部合作伙伴，如分销商和供应商，在以前的文献中几乎被忽略了。

原创性/价值

尽管过去对供应链管理的绩效测量指标进行了大量的文献综述，但尚未进行旨在综合 DSC 测量指标的文献综述。